Do our cakes contain nuts?
Our cakes do not contain nuts, however they are made in a shared kitchen facility where there is a high chance of cross contamination. If you or your guests are allergic to nuts, we highly advise NOT to consume our products due to the cross contamination.
How many Days does the cake last?
The cake will only stay fresh for up to three in the fridge before the moisture is drawn out and the texture becomes drier.
Can You Deliver My Cake/Treats Table And Set It Up For Me?
We will provide a custom delivery/set-up quote for wedding/tiered cakes or large bakery orders. This will include travel and set-up time (if required) and requires a contract to be signed by both parties.
Can We Send You A Dm On Instagram To Place A Cake Order Or Reserve Treats?
How Do I Order A Cake?
For signature cakes you may place your order on the website on the “Order Now” tab. For Customized Cakes, please send the following details to 0505260721:
Cake/Cupcake/Cookies/Cake Pops Design Image
Any Allergy (Y/N)
Message on the Cake
How Do I Place An Order For Pick Up?
Please send us the order details to 0505260721 to book your pick up orders
When Will You Have My Favorite Flavor Next?
We stock our most popular flavors often and rotate out the less popular, but still delicious, flavors of treats. Keep an eye on our menu to see when the flavor you love will be on our menu next. If you really love a flavor, there’s always the option to place a custom order.
What Are Your Hours?
Our working hours are from 10:00 – 2:00am
I’m Picking Up My Cake And Want To Be Sure It Arrives Safely To My Destination. What Are Your Best Tips/Suggestions?
Please note: Once the cake leaves our shop, we are not responsible for what happens on the transportation journey. Please follow the transportation instructions above and feel free to reach out with any questions or concerns.
We want your cake to make it to your destination in a perfect condition. With the weather conditions in the UAE, we don’t advise the cakes to be picked up given the high temperatures and the car not having the right temperature control for cakes. However, if it’s urgent, there are a few things you can do to keep your cake safe as you transport it from our store to your celebration. First we don’t recommend picking the cake during the day when the temperature is high. The safest place for your cake is on the floor of the backseat area of your vehicle. This is an even, flat space with minimal room for the cake box to slide around. Plus, the backseat is temperature-controlled so you have a higher chance of keeping your cake nice and cool, preventing slipping. Avoid putting your cake in your trunk, on a seat or on someone’s lap.
It’s ideal to have air conditioning that works well to keep your car and cake nice and cool. Your cake is beautiful and we want it to stay lovely from the time you leave our store to the time it arrives at its final destination. Buttercream is made out of butter, which can soften up as it gets warm. A vehicle with air conditioning that works well will help keep your buttercream cool and prevent it from softening and beginning to melt. Buttercream that is too warm from being in a hot car can slip and slide from bumps, potholes, quick stops and sharp turns.Drive carefully as your cake is special cargo. Take turns slower than you usually would and avoid bumps and potholes as much as possible.If you are transporting your cake to a destination that is further than 30-45 minutes away, then we recommend having it delivered with our temperature controlled chilled vans.
What Is Your Cancellation/Refund Policy?
All cancellation requests must be submitted a minimum of three business days prior to your scheduled pick up. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications. However, at its sole discretion, Pastel Cakes may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For orders placed through our website, any refund will be minus the stripe payment fee originally paid when placing the order. For order cancellation or modification requests, please contact our Customer Service Team by emailing [email protected] or call us at 800 Pastel immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
Where Are You Located?
Our kitchen is located in Al Quoz Industrial Area 4.
Are Your Cakes Gluten Free?
None of our menu items are gluten FREE because they are made in a kitchen that has gluten products, so cross-contamination may occur. We cannot be held responsible for allergic outbreaks.
How Much Of Your Guest List Should You Plan To Feed With Your Cake/Sweet Treats At A Large Event Like A Wedding?
We suggest ordering enough servings for 60 to 70% of your guests, as not everyone will take a piece of cake. If you’re going with cupcakes or other goodies, you definitely want to have over 100%, as more people are inclined to grab a couple of cupcakes or one of each type of dessert.
How Far Advance Do You Book For Weddings And Other Large Special Events?
Weddings can be booked up to a year in advance. We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes and special events, 1 week is always a good amount of time, although if you have a last-minute request we will definitely try to make it work. For 1-tiered signature cakes, 2 days is the typical time requirement.
I Just Want A Simple Cake, How Far In Advance Should I Book My Cake?
We require 3 days notice to book a simple signature/custom cake. The earlier the better, but we will always try our best to accommodate last minute requests.